Say It, Don't Spray It!

Why is it that so many advertisers feel the need to cram every single message they have into one ad? I'm sure someone told these businesses that with their limited advertising dollars, it's best to use the shotgun approach, put all their selling points out there, and see what people respond to.

Uh, not a great idea. Really, I would not give you a bum steer here. Keep your ad copy simple. If you cannot afford to run more than one ad for something, resist the temptation to squish every sales point into the piece. Save it for your website where you can break down your message into distinct pages.

These best approach is to really hone your message, cough up the money to run enough ad insertions or radio or TV spots to drive home what you are trying to say. You can say it in many different ways - that's the beauty of an ad campaign. But you simply cannot sell your audience on more than a point or two within one piece of (well-written) communication. No one will know what you are really trying to say if you spray them with too many messages. Especially in this age of over-communication, media barrages, too many emails, etc., now more than ever, simplicity is golden.

In a print ad, the headline and leave-behind line, coupled with a strong visual, are what will grab readers' attention. These need to be short and to the point and speak to your readers' needs or, as some marketers put it, their pain points (in other words, how are you solving their problem). If you are a financial services firm that specializes in a niche investment product, and cater to a certain segment of the investing population, you have to distill your message to the one thing these potential clients need to know; don't waste their time with lots of ancillary information that has nothing to do with "here is this great product you need to know about ... and here's why." The ad copy can provide more detail but the headline and leave-behind line really need to sum up why the audience needs to contact you for more information or to open an account.

The challenge is greater in radio, where people are not leisurely reading, stopping to rip out an ad or jot down a phone number. They are driving, or listening while working, and might not have the chance to stop everything to fully grasp your vital statistics. As "the theater of the mind," radio spots must paint a clear picture of what you are selling in a very different way. The spots must be uncluttered in order to grab attention, maintain attention, and eventually lead to the desired result. Screaming announcers, too many sound effects, boring announcer reads, too much rambling copy ... these all invite tuning out, not tuning in. Keep the message simple and clear, make it fun if that's appropriate, and give a clear call to action. As with any kind of media buy, the spots need to not only be well written but also be well placed (buy the right programs, time slots, frequency) to make an impact.

It's not always easy to key in on just one message but if you think about the ad campaigns that are not only memorable but also effective, you'll find a common element among them: one clear message conveyed in different ways, across different media perhaps or over the course of many years. You can only effectively sell one quality at a time through your advertising copy: quality, social responsibility, saves money, saves time, builds wealth, nurtures problem students, pamper yourself or others, feeds the soul/spirit/belly, adventure, fun, family (and on and on).  Working with a professional copywriter or a marketing expert can help you figure out what you need to communicate and help you avoid spraying your target audience with too much extraneous information.

What the Heck is a Copywriter Anyway?

A blog post by a fellow copywriter from the U.K. inspired me to write this entry today. The questions of "What do you do?" or "What is a copywriter?" are not unusual.

First of all, I am not a lawyer who works with copyrights. Copywriters work with copy--with text that promotes and sells in some fashion. They come up with concepts to convey the sales message, in tandem with the art director who conceives the visuals that complete the website, TV commercials, or print project. Then they write the words that speak to that concept. It used to be that the term "copywriter" implied "advertising" but this is not always the case anymore (although I got my start in ad agencies).

So what does a copywriter do? As a freelance copywriter I write: tag lines, print ads, headlines, and online banner ads; in-store signage, table tents, and other point-of-sale materials; other people's blog posts, websites, white papers, and articles--and more. (I am standing by for TV and radio spots.) If the medium has words that sell, promote, educate, or inform, it requires a copywriter to put virtual pen to paper (and sometimes a real one to get the creative juices flowing). Sometimes I get to brainstorm the concepts with an art director or hash out layout ideas with a graphic designer (like the old days) but often I work solo, writing to a website design or creating headlines that will inform the layout. I work with a rich assortment of accounts and the people behind them, and flex my writing muscles as the brand voice behind these accounts.

I had a wonderful career in ad agencies, first in Atlanta (long ago and far away, before there were word processors and the World Wide Web, and cable TV was an emerging media outlet) and then in New York. I had the opportunity to flourish creatively writing print ads, radio and TV spots, concept ads for consumer package goods, and print collateral. I got to work on a broad array of accounts. It was a blast. I still have two hand-rendered animation cels from a children's cereal commercial I wrote hanging over my desk.  

I still write the words that inform, promote, and ultimately, sell products and services. But in today's incredibly diverse communications landscape, copywriters must be more versatile to meet the demands of the marketing domain . . . and many small businesses are not putting their money behind paid advertising in the historic sense. Today it's about being able to cross over into other marketing arenas such as public relations or corporate communications. Whichever route clients take to market their messages, copywriters will be there to guide them.